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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All Made to order performance exhausts are exempt from being returned.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Pipe Dynamics, Unit 5 Block 6, LEVEN, Ky8 5hd, United Kingdom.
To return your product, you should mail your product to: Pipe Dynamics, Unit 5 Block 6, LEVEN, Ky8 5hd, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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FREE UK DELIVERY
We also ship worldwide. Shipping costs are calculated at checkout.
ALL PRODUCTS HAND MADE TO ORDER
As all of our products are meticulously hand made to order, we ask for 3-5 working days to dispatch. Once dispatched, delivery is next working day for mainland UK.
As all of our products are hand made to order, unfortunately we cannot accept returns, therefore we ask that you double check with us that you are ordering the correct product.
Checkout securely with a credit/debit card or by using Paypal's express checkout option. Alternatively, spread the cost with Klarna.